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| 1. What is SUNDEK? 2. How thick is it? 3. How do you apply SUNDEK? 4. What does it look like? 5. What colors does it come in? 6. How long does it take to do a job? 7. How do you treat control or expansion joints? 8. Is it cool to walk on? 9. Is it Kool Deck? 10. Will pool water stain SUNDEK? 11. Will SUNDEK fade? 12. Can you correct drainage and low spots. 13. How do you treat cracks in concrete prior to the SUNDEK application? 14. Will the cracks reoccur? 15. What if something happens to my deck after the guarantee expires? 16. Can you apply SUNDEK over paint on concrete? 17. Can the material be applied to steps? 18. Can SUNDEK be applied to walls? 19. Do you apply the material to cantilever faces and coping stones? 20. Can you put a different color on the coping stones than the rest of the deck? 21. If the coping stones are not covered, will the SUNDEK be higher? 22. What is the guarantee? 23. How do I clean my SUNDEK? 24. Is SUNDEK hot? 25. My friends are always complaining about their decks staining. How does SUNDEK compare? 1. What is SUNDEK? SUNDEK is a Decorative Cementious Product and has portland cement, silica sand with epoxy and acrylic bonding agents. ::Back to FAQs. 2. How thick is it? SUNDEK is just under ¼" "Thick". It can also be feathered down to meet adjacent surfaces and also applied up to 2" thick to blend in uneven areas. ::Back to FAQs. 3. How do you apply SUNDEK? SUNDEK is pumped, sprayed, trowel and squeegee on your existing concrete surface. ::Back to FAQs. 4. What does it look like? It is a textured surface. Similar to that of Stucco with the (high - low areas) But unlike Stucco SUNDEK is very comfortable to walk on. The SUNSTAMP has an "Old World Look", that gives the appearance of real stamped and stained concrete. ::Back to FAQs. 5. What colors does it come in? We have a variety of colors to choose from though we generally apply it in earth tones that are the most pleasing to the entire landscaping area. (Custom Colors are available.) ::Back to FAQs. 6. How long does it take to do a job? Generally 5 to 8 Clear Dry Days. ::Back to FAQs. 7. How do you treat control or expansion joints? We maintain all existing control joints, to allow for expansion and contraction of the concrete. We do, however, apply SUNDEK finish coat to expansion joints to match the deck color, and we also replace worn out control joints. ::Back to FAQs. 8. Is it cool to walk on? SUNDEK is cooler than concrete, carpet or epoxy rock applications. ::Back to FAQs. 9. Is it Kool Deck? No, Kool Deck is a product, designed to be applied on freshly poured concrete within 5 hours. SUNDEK can be applied to new or old concrete. ::Back to FAQs. 10. Will pool water stain SUNDEK? No. Sundek uses acrylic color finishes for its applications. These finishes provide a durable non-porous surface which make it stain resistant and easy to maintain. ::Back to FAQs. 11. Will SUNDEK fade? No. The SUNDEK color is an integrated color with the final two applications being an acrylic finish coat, it is not susceptible to fading. You may choose to purchase an Extended Warrantee in the future, to make your deck look like new. You also may want to change color as you remodel the property in years to come. ::Back to FAQs. 12. Can you correct drainage and low spots. We will try to improve on the low spot, but generally we usually move the low spot somewhere else or make it twice as big and half as deep so the sun will dry it up quicker. Because the SUNDEK Finish Coat is non-porous your surface will not soak up water like concrete. ::Back to FAQs. 13. How do you treat cracks in concrete prior to the SUNDEK application? Thin cracks are filled with urethane. Wide cracks 1/8" or better are filled with epoxy, welding the separated pieces of concrete together, and cutting in additional expansion joints in the concrete. Shrinkage cracks require no additional treatment. ::Back to FAQs. 14. Will the cracks reoccur? Answer 1) Though we do everything possible to treat cracks and to eliminate 90% of them, it is possible they may reoccur. If they do, it is usually always in the form of a hairline which is not objectionable as it is largely hidden in the texture. However, if a crack becomes objectionable, and is large enough to fill, we will repair it for you for a small service charge. Answer 2) No it won't, if you choose our "Custom Scoreline Effect" design? We take all your existing cracks and grind them open, separating the product where the concrete is separated. Just like we do with expansion joints. Then, before we apply the Finish Coat we will grind additional lines into the texture to create a pleasing design and guarantee your deck from cracking. ::Back to FAQs. 15. What if something happens to my deck after the guarantee expires? The material is repairable to its original state. We service all decks past guarantees. Extended warranties are available. ::Back to FAQs. 16. Can you apply SUNDEK over paint on concrete? No, the concrete must be free of paint so the SUNDEK can adhere to a surface that will not peal up. ::Back to FAQs. 17. Can the material be applied to steps? SUNDEK can be applied to concrete steps including risers and treads. Vertical surfaces are no problem for the SUNDEK product to adhere to. ::Back to FAQs. 18. Can SUNDEK be applied to walls? SUNDEK can be applied to all vertical surface. From the backyard retaining wall to the 4 story warehouse, SUNDEK can be applied on exterior and interior walls. ::Back to FAQs. 19. Do you apply the material to cantilever faces and coping stones? We do apply SUNDEK to cantilever faces and coping stones. Though application over coping stones is a matter of personal preference, it is often advisable to coat the stones unless they are exceptionally new. (They like concrete are porous). If not coated, they tend to look old and dirty after the SUNDEK installation is complete. In addition, the older copings, which have deep lips, can be filled in so the coping stones are level with the deck giving a more modern cantilevered look. The coping and Cantilever can be made to look like Brick if you choose at a fraction of the cost of Brick. ::Back to FAQs. 20. Can you put a different color on the coping stones than the rest of the deck? Yes, SUNDEK can provide many color combinations. ::Back to FAQs. 21. If the coping stones are not covered, will the SUNDEK be higher? No, SUNDEK is feathered at the joint so the coping and deck will make a smooth transition. ::Back to FAQs. 22. What is the guarantee? SUNDEK has a unconditional guaranteed, 2 years against defective workmanship bond failure; i.e., including lifting, flaking, peeling and chipping. ::Back to FAQs. 23. How do I clean my SUNDEK? Normal washing can be done with a hose. For a stubborn stain, a brush with laundry detergent such as Wisk, Dawn dish soap can be used. We also have a "Dek-Care Kit" available, with careering instructions. ::Back to FAQs. 24. Is SUNDEK hot? SUNDEK will be cooler than standard gray concrete, some where between 5 - 20 degrees cooler. This depend upon the color you chose and the ambient air temperature. ::Back to FAQs. 25. My friends are always complaining about their decks staining. How does SUNDEK compare? SUNDEK has an acrylic Finish Coat that makes the surface non-porous, therefore, it is resistant to staining. ::Back to FAQs. |